About PRC

Perth Radiological Clinic (PRC) is Western Australia’s largest and most established private radiology provider, proudly doctor-owned and serving the community for over 75 years.

With a team of over 1,250 professionals and 130 doctors, we deliver high-quality diagnostic imaging across more than 20 hospital and community sites, powered by cutting-edge technology and a commitment to compassionate care.

About the role

We’re seeking an experienced Head of Contact Centre to join Perth Radiological Clinic. The position leads our Patient Support Centre, an inbound contact centre, responsible for providing high-quality patient care. As Head of Contact Centre, you’ll manage a team of 7 and lead the department from an operational and strategic perspective.

Key responsibilities

Reporting to the Chief Information Officer, you will:

• Lead, coach and develop team leaders and staff to achieve peak performance
• Build a high‑performance culture grounded in learning, accountability, and continuous improvement
• Use data, insights and patient feedback to guide decisions and improvements
• Align operational and strategic goals with organisational vision, mission, and values
• Drive innovation, operational excellence and transformative change
• Ensure data accuracy, privacy and compliance with privacy and regulatory standards 
• Manage budgets, oversee workforce planning and resource allocations across the department 
• Oversee service level performance and ensure targets are consistently met

About you

You’re an experienced people manager within a customer-focused, dynamic team. You bring strong communication, strategic expertise and an understanding of operational excellence in a call-centre environment.

• Strong leadership skills and demonstrated ability to lead, develop and inspire a team
• Proven ability to create strategy and translate this into operational plans
• Experience leading a team through transformation or change 
• Tertiary level qualification (e.g. bachelor’s degree or diploma) in a relevant business discipline is desirable
• Excellent communication skills, in order to influence and manage stakeholder relationships
• Well-developed interpersonal and decision-making skills

Why join us

At PRC, we’re committed to being a great place to work - with benefits that reflect our values, reward your contribution, and support your career. We offer:

Financial & career

• Competitive, benchmarked remuneration with regular salary reviews
• Clear opportunities for internal progression and development
• Paid overtime for eligible roles (e.g. 1 in 3 Saturday mornings)
• Discounted PRC services for team members and family
• Comprehensive retail, lifestyle and gym benefits
• Novated leasing options

Leave & flexibility

• 15 weeks paid parental leave
• Flexible working arrangements, where applicable
• Option to purchase additional leave
• Long service leave after 7 years

Workplace perks

• Subsidised on-site parking available
• Uniforms provided

Wellbeing & support

• Confidential Employee Assistance Program for you and your family

Recognition & culture

• Annual Excellence Awards
• Peer recognition through 'Thank a Legend' program
• Weekly CEO newsletter and transparent internal comms
• Annual all-staff Christmas party
• Regular morning teas and team-building events

We’re committed to building a workplace that reflects the diverse community we serve.

We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, and individuals from culturally and linguistically diverse backgrounds.

How to apply

To apply, please submit your resume and a brief cover letter outlining your interest and suitability for the role.