01 — The role at PRC

PASC roles at PRC are fast-paced, patient-facing and genuinely meaningful. You're not managing appointments in a vacuum — you're helping people navigate what can be a stressful part of their healthcare journey, and making sure they arrive prepared, informed and confident.

What PASC roles involve:

•        Inbound and outbound patient contact — phone, email and digital channels

•        Appointment booking and scheduling across PRC's multi-site, multi-modality network

•        Referral processing and liaison with GP and specialist rooms

•        Patient preparation guidance and pre-appointment communication

•        Escalation and triage support for urgent or complex bookings

The complexity of coordinating across 24 sites and 13 modalities — with referrals from GPs, emergency departments and subspecialist rooms — means the skills you build in a PRC PASC role are real and recognised.

02 — Learn & grow

PRC provides structured onboarding and ongoing training for PASC team members. The scale of the network means there is always more to learn — from understanding imaging modalities and referral pathways to navigating urgent and complex booking scenarios.

•        Structured induction and onboarding programme

•        Cross-training across modalities, booking types and referral pathways

•        Regular team education sessions

•        Internal career progression pathways into clinic administration, operations and beyond

03 — Where this can take you

The PASC is frequently the entry point into a longer career at PRC. The knowledge of the network, the modalities and the clinical workflows you build in this role is directly transferable into clinic coordination, administration management and operations roles across the business.

PRC is a practice where people stay and grow. If you're looking for a role that gives you genuine healthcare knowledge and a clear internal progression path, the PASC is a strong place to start.

Read more career pathway stories → Our people

04 — By the numbers

1.4 million scans coordinated per year

24 sites across community, private hospital and public hospital settings

13 imaging modalities and service types across the PRC network

130+ specialist radiologists and nuclear medicine physicians whose lists the PASC supports

Benefits signpost: For the full picture on what PRC offers — salary, leave, parking, health insurance and more — visit our Benefits page.